Terrible customer service from DSTV

I have been dealing with them on the phone more than 5 occasions now which amounted to almost 3 hours and still they haven’t been able to allocate my payment which was made. They would turn the DStv on for 2 days and then it goes back off and I have to call and explain the same story over and over again. They also won’t accept the discovery bank letter which has all the details on which they asking me for.

I think this service is pathetic and useless and they won’t call you which means you always have to call them I feel like it’s a whole other way of making money for them.