Terrible customer service from DSTV

Around the first week of Feb , DSTV gave me a call to offer me dstv compact on a pricelock offer , immediately after signing up all my HD Multichoice channels turned into normal Standard Definition channels except for the SABC and ETV channels.

I have being on the phone with dstv agents more than TEN separate times to try and resolve the issue with no luck! as they either offer to escalate the issue or i should bring in my decoder and until today almost a month later completely no feedback!!

On friday 1/03/2019 I decide to go directly to the dstv walk in centre in randburg, I wait an entire hour while my decoder is being tested, in conclusion there is nothing wrong with the decoder after they tested my dstv account on a different decoder,

The conclusion? escalate the issue again! its being almost a month with absolutely no feedback !!!! disgraceful service from DSTV