Terrible customer Service from DSTV

It is such a disgrace that a company like DSTV can take so long to solve a problem or even a Manager to return your call. I did a change of Ownership a month ago and a error happened in the account. I was told to pay R450 to reactivate my account which I did. I spoke to ********** and ********** of which both promised to solve my problem and still nothing and both are reading my emails and not replying. This is unprofessional and disgusting service from DSTV. This morning I spoke to a young lady who guaranteed me a call back from the manager in 30min up too now still nothing. DSTV is this the kind of service we are paying for?