Terrible customer service

Terrible experience and service i paid for my TV on the 2nd may 2024 on the 8th of May the subscription was suspended for no reason I can mention. I called the call center I spoke to the 1st consultant who was unable to explain why the account has been suspended I contacted the second consultant by the name of nompumelelo who placed me on hold for over 15min with the whole intention that my line cut she came back on the line not knowing what is the additional payment is for she went quiet on the line until I released the line on my side I asked to speak to her superior the request was not taken into consideration .... I am helpless multi choice just wants money that I do not have I paid a full amount that is required for the month of May Stil my account has been suspended.