Terrible customer service ever

Most *********** stuff I ever had to deal with, my bill went up by close to R300 and when I log a complaint they promise to investigate and call me back the next day and nothing happens, when I make a follow-up I'm told no notes were made and I need to explain again what happened only to be told that they need to investigate again....the second employee had the odecity to say I must pay the incorrect fee or my subscription will be closed meaning a reconnection fee will be required? What hell... 3 days later I'm still waiting 😒🤬🤬🤬🤬🤬🤬🤬