Terrible Customer Service DSTV-Thumelele Majozi

Poor service from customer service representative, agent's name: Thumelele Majozi, i recently accepted a pricelock offer from DSTV, the agent said there will be no changes to my current service, after the installation of the new decoder, my services stopped working saying i need to pay, i now have to call dstv every 3 days, today i spoke to Thumelele Majozi she was so rude and arrogant not offering to assist me or even give me a solution to my issue, but rather telling me i cancelled my pricelock too early and there's no credit, i then asked to speak to a supervisor, she refused to transfer me rather she just told me her team leader will call me back, im so frustrated, a simple request fix my streaming service, get the pricelock department to fix my account, and get the showmax department to link my showmax correctly.