Terrible customer service

I am currently paying for 2 decoders that are on compact and by error I made a double payment in one decoder and didn't make the payment for another ,I was then in errears which led to my services being disconnected,i was advised to send proof of payment to ***.I got a reply advising that the payment was allocated to my account,I called the call centre and spoke to a very rude Ntombikhona Mdlabose\Mdlalose who was not willing to assist me to a point of dropping the call in my ear. My services are still not active...Multichoice has got a terrible customer service and I wouldn't recommend it to anyone,I am one unhappy client...