TERRIBLE CUSTOMER SERVICE AND NO QUALITY IN RESOLVING QUERIES. THEY ONLY CARE ABOUT THE MONEY

I made a payment of R654.39 yesterday and sent the POP but my services are still not active.

I queried this 3 times with Bongani, Londiwe and Dineo and sadly the service was extremely poor from all 3 of them yesterday (***). To date my services are inactive and my son has exams and needs to do assignments which I had to buy date for last night which is an inconvenience They gave me these references: Conversation number: *** And #INC-***. None of the three consultants were helpful and refused to give me additional info to escalate or follow up, instead they referred me to whatsapp again where i received the bad service to begin with. Then they suggested i buy data for R7 per GB while i wait for internet to be resolved from their external supplier. So i must spend more money with MCA whist i already paid for the exact same product and still received nothing.

I am really not happy with Multichoice and will be cancelling you services , trust.

Furthermore, upon taking up the internet special for R80 extra on the compact package. No one mentioned that they cancelled my price lock as i cannot have two contracts with them. Why was this never disclosed?? My debit order was meant to be the 25th of every month as per my salary date, i just found out its set for the 28th which is another thing i did not communicate or amend.

Last month was the first time using the internet and the experience has been horrible to say the least , from billing me incorrectly , to not carrying over any data not spent over to the next month. I did not finish my data last month and yet its depleted. I asked for Showmax to be cancelled and no one attended to my request , which i was then billed for without viewing or using the service.

My billing has changed 5 times in a space of a week were 4 different consultants gave me the incorrect billing amount

First it was overdue with R1373.57 as per whatsapp, then they said R704, then I was told R549 now R143 and eventually R654.39 .

I HATE MULTICHOICE. My services are still off even now . I couldnt work from home today.