Terrible Customer Service

<p>I bought a DSTV decoder the past weekend brand new from DSTV Carnival Mall. I got home and the decoder was faulty. I called and they asked me to come back in to the stores to change the decoder. Yesterday I went back to change it of which they did show a new one at the stores but decided to give me the old one back as last night i tested it at home and it was still ****ed the same way i had it the weekend. I called DSTV last night and all i was told was that there is nothing they can do. I had to make arrangments to leave my work early yestersay to make it in time for the stores and asked someone to take me there as I have no transport. Now again im sitting with the same problem and DSTV actually says they can do nothing about it I just need to make a way to get yet AGAIN to the stores to fix DSTV **** ups! Karabo at DSTV Carnival Mall puts me on hold for 20mins only to come back to me and tell me he does not know what to do! Seriously is this the service of DSTV! Im expected to pay for DSTV SERVICE but where is the daym SERVICE??? Surely a technician should come out to me as ive already attempted once to fix DSTV problem so surely someone should be coming to my place to change or fix or whatever my decoder so my DSTV that IM expected to PAY for ACTUALLY WORKS! If im not given a solution without me having to go to the stores by todah as I have have no means of getting there then ill be sure to publish this **** service I have received from DSTV out the the public via every possible way I know im not the only one with such complaints! My payments contributes to having your employees get paid per month of which i get such service! PLEASE SORT THIS OUT IMMEDIATELY! Thank you. </p>