Terrible Customer Service

<p>Since April 2017 I have had an issue with incorrect debit orders for DSTV on my account. I had finally had the issue resolved until I did not get the June debit order for my price lock. I called the call centre on the 05/06/2017 and they advised me that for some reason my price lock and residential account billing was changed. So the agent told me she will correct it and request an "ad hoc" debit on my account and she confirmed I will only get debited R149. That evening I received a sms from my bank to say that a debit order of R1121 and R298 tried to go off my account!!!! I immediately called the call centre and the agent told me that the agent who authorized the "ad hoc" authorized those amounts to be debited and he doesn't know why. He emailed me a statement and asked me to go through it and to call back. I called the call centre again during the week and both agents I spoke to (on diff calls) promised to call me back after going through my account to see where the problem is and to date I have not received a call. </p> <p>Being a premium subscriber with 2 additional extra view channels I am disppointed at the service I received. I pay a lot for my subscription but it's obvious that DSTV does not care as they are only interested in taking my money and not providing me with a good service.</p> <p>I need to know exactly what is going on with my account, so please can a QUALIFIED billing consultant contact me!!!!!!! </p>