Terrible customer service

ACCOUNTS - I have just received an sms saying you are cutting my DSTV due to non payment!!!!!!! I paid this account on 1 Dec 2018. I have been trying to sort this out with your staff all wee****!!!!Your help desk - Tessa Tucker and Janine Benjamin ref number ********** and ********** . I think I will just stick to Netflix!!!! I have no problems there. The fact is I have paid and I want what I have paid for!!!!!