1 reviews | Active since Jul 2012
Terrible Customer Service
<p>Last month I upgraded from the compact to premium and was informed that I had to pay a specific amount in order for the service to be reactivated. After sitting on the phone for a number of minutes I was eventually told the amount and informed that the debit order had been stopped for the month due to the suspension of the service. When trying to find the banking details, I had to phone again and was then told to pay a different amount to reactivate the service and that they are positive that the debit order will not go off. When the first of the new month came what happens but the debit order goes off my account and double pay was sent to them. I completed the questionaire that they send to your email address and informed them that I was not happy with the service I received. Do you think that I have received any feedback. I am now aware that no-one reads those questionaires that are sent.</p>
Dear Tamelyne,
Thank you for your honest feedback regarding our customer experience.
Please be aware that your feedback is extremely valuable which helps us identify arrears in need of improvement.
Regarding your DStv account, our records indicate that there was a double deduction on 01 May 2016. Few days later, the same amount was reversed. On the 01 June 2016, we debited the normal monthly subscription for the Premium package. Currently, your DStv account is fully paid.
If you had already paid for the current month manually, please do send us the proof of payment to ***. You will receive the case reference number which we need to trace your proof of payment. Also, please do advise if we should cancel your debit order facility.
Our intention is to ensure that your request is addressed.
Kind regards
Dinah
Dear Tamelyne,
Thank you for your honest feedback regarding our customer experience.
Please be aware that your feedback is extremely valuable which helps us identify arrears in need of improvement.
Regarding your DStv account, our records indicate that there was a double deduction on 01 May 2016. Few days later, the same amount was reversed. On the 01 June 2016, we debited the normal monthly subscription for the Premium package. Currently, your DStv account is fully paid.
If you had already paid for the current month manually, please do send us the proof of payment to ***. You will receive the case reference number which we need to trace your proof of payment. Also, please do advise if we should cancel your debit order facility.
Our intention is to ensure that your request is addressed.
Kind regards
Dinah