1 reviews | Active since Jun 2014
Terrible customer service
Have been a customer of Dstv for many years and in Feb 2018 I responded to the Premium promotion to pay R599 until the end of March...this was the worst mistake ever!
Ever since then i have been billed incorrectly, my connection switched off and PVR functionality switched off. I have spent so much money and time calling and explaining my story to their *********** staff but even as i type this i have no PVR functions.
All they do is keep promising to call me back and never do, promising to fix the error and they never do and continue sending threatening sms that they will twitch off the connection if I dont pay up
This has been an unpleasant and terrible experience!
Dear Noxolo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Noxolo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Noxolo
Thank you for sending us your query.
Please be informed that the Finance department is consolidating all customers selected for the R599.00 campaign that didn't get the discount. This is to rectify an incorrect billing in your DStv account.
Please accept our apology for your inconvenience.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Noxolo
Thank you for sending us your query.
Please be informed that the Finance department is consolidating all customers selected for the R599.00 campaign that didn't get the discount. This is to rectify an incorrect billing in your DStv account.
Please accept our apology for your inconvenience.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,