Terrible customer service!

I have been in contact with Multichoice for over 4 months now trying to change ownership of a Multichoice account. Surely it shouldnt take so long!<br> <br> I kept on receiving forms from Multichoice which I completed and sent back to them only to have additional forms sent to me. Ongoing since November. <br> <br> This has been the most frustrating process and I would like an experienced team leader, who is aware of the process, to call me and sort all out immediately. <br> <br> This has been a terrible customer experience!