Terrible customer service

My Dstv has not worked since Friday, I call their customer service team multiple times spoke to five different people but none of them were able to help instead I have kept on hold for an hour they refused to let me speak to a manager they said no manager was available they also said that they were not allowed to do a callback when I requested for a callback even though I paid for a service they also refused to refund me as I requested for a refund due to the fact that I paid for a service but was not utilising, the staff members were very rude and not helpful at all, I am do disappointed with the terrible service provided my DSTV 😮💨