Terrible customer service!

I don’t understand why DSTV bother having a social media presence because all they do is blow their own trumpets about how amazing DSTV is but choose to ignore their loyal customers recently I have tried to engage with DSTV over some content that I tried to download that wouldn’t download properly I sent screenshots and videos through to the social media team. I have yet to get a response. We have been DSTV customers for longer than I can remember and what more is we have extra view and the top insurance with multichoice/DSTV yet I don’t feel that DSTV value their customers because their customer service is dismal. I have complained about content disappearing on catch-up some content just not appearing when you downloading series and the series just stops and the last loaded episode was months ago. This is not just happening on my TV but on our other two extra view decoders! I have the Ultra Explorer so I can download content as I please however it does not always work adequately! Let’s not forget how DSTV completely *****ed up. People who are subscribe to the premium channels yet cannot now access ShowMax because DSTV decided to now go and upgrade the system so we are premium customers with only one of us being able to access ShowMax because I have the ultra Explorer decoder! I am still waiting for someone from DSTV to give me a call in order to assist me in loading the ShowMax app onto our other two smart TVs! I also have to mention that we pay for Disney+ yet only one of us are able to access Disney+ on a smart TV. I’m able to access it on my smart TV which is a Hisense and my ultra explorer Decoder! Yet our other two TVs are unable to watch any Disney+ because your system won’t allow it. The TVs are not old smart TVs. In fact one is about three or four years old and the other one is possibly four years old! How is it that DSTV feel? It’s OK to charge customers for services but they cannot access.?? I was promised a call from someone at DSTV to assist me with the ShowMax and Disney+ and that was approximately six months ago we wait and still we pay the luxury premium for service services or should I say apps that just simply do not work! As for your social media teams, they are useless!! It is infuriating when you are paying so much money a month for a luxury service because let’s be honest. DSTV is not cheap. It is a luxury service yet. Your customer service is absolutely disgusting.