Terrible Customer Experience with DStv MultiChoice SA

I've had a long running issue with DStv MultiChoice regarding investigation into double billing an unwillingness from DStv to follow through on an instruction to cancel one of my three Premium subscriptions/smartcards. I've suspected issues of double billing (debiting two separate bank accounts for the same subscriptions). They mentioned an issue and amount to be credited back to me, but they're not moving on this matter. I've called the Call Centre numerous times and I've visited them in person. I've sent emails over the past few weeks and called them again numerous times since Monday. The call centre agents informed me that they've escalated the matter internally and promised to get a supervisor to contact me. Still nothing, I have to take time and incur costs to make contact with them.

They follow through on their promises. They take long-standing customers for granted. The experience has been pathetic and I want to share my disappointment with others. It's time I consider spending my hard earned money with businesses that truly value their customers.