Terrible Customer experience

<p>I bought a new explora on on the price plan option of R539 per month for 24 months and called the call centre to active the decoder. The decoder was loaded but my debit order only went through for R39. i called in and it was escalated and I was siuppose to get a call back as they loaded the decoder incorrectly. This never happened and i hasd to call agin and again with everyone that i spoke not being able to help. I was now debited R900 and when i called and asked them to sort this out to avoid this from happening... Buying the Explora has to have been the worst thing that i could have done as it has been nothing but a ongoing hassle. I have sent a complaint and as usual no response or even a call. Im disgusted by the service i have received from DSTV. The dont care attitude comes down to them knowing they dont really have any competion and we forced to stay with them.</p>