Terrible Contact Centre- Worst Service that you pay for!

Since this whole year I have been getting the terrible service from multichoice. Its as if they do not care about us as their customers and yet we are paying for the service. I have been asking them disconnect once of my accounts, instead they added another one on top the ones I have and I always have to pay or else I get disconnected. When I call their contact centre, they have the worst call centre agent I have ever experienced. They don't mind putting you on hold for long, all you will get is get sent from one pillar to another or just get cut and the one that they love the most is "System is offline". Offline? A big company like this have their system offline almost everyday. I have spoken to Sive, Sithanda, Shadey Stlameeter, Lindokuhle,Thabang, Jessica, which I think they may not be their real names because when you call again to ask to speak to a person its either they tell you that the person is based is Johannesburg or PE or that they dont exist. Today I spoke to Olwethu who by the was very rude even used the word "tshini" when asked her to speak to the supervisor, the supervisor finnaly came after 15 minutes (Babalwa), she really tried to help however she also sounded very undermining cause they were laughing at me in the background---maybe they forgot to mute me. When DSTV want their money they are not scared to disconnect immediately and they dont care. So I also want the money for all time I have been disconnect yet i have paid. DSTV you owe me. They have logged a case for me (***-c1) I hope to hear from, but I wouldnt hold my breath! DSTV has the most incompetant call centre and yet they down on our hard earned monies, Maybe they should take that money and use it to develop their consultants cause their service is really terrible. I have been fustrated for the past four months with the same query, NO WAYS! I REFUSE!!