TERRIBLE COMUNICATION

I installed and activated my dstv service in December 2014,i called the call center to activate my service and agreed to having a debit order from my account for the service the first month everything was peachy the company debited their money on time that was on the 29th of December although I did initial tell the consultant that I would like to be debited on the 1st day of each month, in the month of January they proceeded to debit my account 26th of January resulting in a bounced debit order and me having to incur unnecessary bank charges I then called the call center again to rectify the debit date as clearly they did not get it correct the first time around the agent that I spoke to told me that she had corrected it and because the first of the new month was on a sunday they would only be able to debit on the Monday which I was ok with I was under the impression that all was well and that the debit order had been taken, I then decided that because they seemed to have a problem with debiting my account on time, for the month of march I would go into checkers and pay my account myself to my surprise the teller told me that my outstanding multichoice balance was R 1 330.00