1 reviews | Active since Nov 2015
Terrible communication skills
It has been from the 18th of April my application was approved and they sales lady Melandre said she would call me to supply me with details to send documents and an installer's details which did not happen . I then called in and spoke to Nyeleti who said I should send the documents to her and she will escalate the matter to then relevant department and someone would give me a call this was Monday and nobody has contacted me yet to arrange for delivery and installation . I called in again today and was advised I would get a phone call and still nothing . Please can somebody advise what is happening and when will the decoder and dish be delivered and details of an approved installer .
Dear Thulisile,
We hope you will accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. We are liaising with the relevant department for an urgent response. Kindly except feedback directly from them.
Thank you for bringing this matter to our attention. Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Dear Thulisile,
We hope you will accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. We are liaising with the relevant department for an urgent response. Kindly except feedback directly from them.
Thank you for bringing this matter to our attention. Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah