Terrible client service...

Still trying to do a change of ownership of decoder. Having followed the procedures to do a change of ownership, the only effective communication i received was an automated response saying that someone will contact me within 8 working hours. Nobody made contact. Even after 3 days later, still no response and your service consultants cannot help either. Pathetic to say the least. Very disappointed. If you are overwhelmed with work or for whatever reason you will make up an excuse, at least communicate with your customers and at least keep them updated with some info on progress with their enquiries.