terrible client service

i called multichoice on the 2nd may at around 9am, and i spoke with an agent by the name of Cloud Johnson, the reason for my call was to ask for options available for me since i lost my job and didn't want to loose connection and the agent told me not to worry my account was up to date and they wont cut my subscription, and he advised that they will down grade my account on the 28 may 2018, which i didn't have a problem with that. on the very same day at around 12 midday, my subscription cut off, i emailed mutlichoice to complain and below are their response Enquiry Reference Number: ********** 5

Dear Sipho Zulu

Thank you for your email and we are happy to assist you.

Kindly note that we were not able to reconnect the services as the system requires a payment before reconnection.

Please make a payment of R63.63 in order for us to reconnect your services on DStv Easyview. We apologise for the incorrect information that was provided to you by our agent.

That amount of R63.63 will cover your services until 27 May 2018.

Kind regards, Siyasanga Ramasodi

i wasn't happy with their response i then send the below response to them and what package will be that? apologising for the incorrect information doesn't help me in anyway, 1st I had to spend money to call you and wait for your agent to give me answers for few simple questions I asked, I'm not making any payment. your agent and your superiors should fix this cause what was a point for me to call and get information? It's mutlichoice responsibility to train its employees so don't make your problems mine. And I expect feedback asap cause I've been your customer for years now but this is not toleratable

multichoice response then was as below

Goodday

Thank you for your email.

Our records indicate that your payment date is the 28th of every month.

However, you did not notify us in time to downgrade your services hence the disconnection of services.

Due to the disconnection of your services we have downgraded your services to DStv Easyview, an amount of R62.67 is payable immediately for you to view your services.

This amount is the prorata of the Easyview package and also the Compact package.

Kind regards, Refiloe Mashigo

and my response to them was when I called the service was still on and your agent said i should call after a day or so,I requested for the call to be pulled and what ever correspondences should me in regards to that call. Good day unfortunately I'm dissappointed by your service in every way. 1-I call your and your agent confirm that my account was up to date and can only make payment on the 28/05/18.(please check on your records as your calls are recorded) 2-your agent gave the information and if it's wrong who is at fault?He mentioned something about your system not working... am I liable for that? Kindly reconnect my service as I have never missed a payment and I am not at fault.

waiting for a quick reply and action.

Good day again this afternoon your agent Nomthandazo called me @ 14H15.she was very rude said she is not going to argue with me and put me on hold for 5 minute only to tell me her supervisor Tumelo Mogorosi will call me before end of today. Kindly reply

these were the conversations i had with multichoice and till to date they did not see the need to address the matter my service is still disconnected,my family and i cannot watch any television program and to make it worse the about quoted amount keeps on changing that shows that multichoice agents are *********** and rude.