Terrible Client Service

On Saturday 26/03 I've subscribed for the streaming Compact Plus option - I was given an online quote on the DSTV website for the Pro Rata amount for rest of March R121.71. I was able to stream after I've logged in on my TV through my MyDSTV. On Monday I logged in on the Website to check if everything was fine. There was no info on the new subscription and no trace of the payment. I've called DSTV but the did not help at all and said I must subscribe again. Last night I was unable to watch any DSTV? Today I went to the Bank - the payment is on my bank statement but I'm unable to get proof of payment because DSTV must still process the payment.