TERRIBLE CASE OF SERVICE BEING SUSPENDED BY DSTV-CUSTOMER ***0

Good day,

Last night at approx 18h00 when I wanted to switch on DSTV my TV screen opened with E33 YOUR PAYMENT R760 IS DUE ON 20/01/2024 (YESTERDAY WAS 17/0/2024 AND MY PAYMENT IS DEDUCTED VIA DEBIT ORDER EVERY MONTH) . When I switched off and switched on again the screen was again filled with the E33 notice but said WE ARE CONFIRMING YOUR SUBSCRIPTION - THIS MAY TAKE A FEW MINUTES AND TOLD ME I COULD CONTACT THEM FOR ASSISTANCE. I used the DSTV Whatspp and was asked questions by an Automated question answering system which was no help at all and only gave subscription payment information. I did get an email address *** and sent them a copy of my bank statement showing clearly that my payment was up to date and requested that my service should be restored immediately . This morning I still had the same problem and decided to go to their client walk-in centre in Cape Town. No long queue and was assisted immediately. The Client Advisor checked my account and agreed that my payment would be deducted and that my service was active. She gave some weak explanation why I received the E33 message which sounded like utter hogwash. When I got home the service was restored. Last year I had the same problem on the day of the Rugby World Cup Final and also complained to you but did not receive any valid response or apology. This is terrible service from a company who battles to make a profit as people are leaving them in droves. I have just about had enough and am considering switching to a streaming service.

Thanks Hellopeter for your assistance.

FRED MILLER