MM
Matete M
1 reviews | Active since Feb 2018
15 Feb 2018, 12:59
Terrible Billing Practice
After making 3 payments via cellphone banking for the same month on the same day (this due to the service returning an error message that the service is unavailable and I should try again later) I then tried tho more times and same error returned. Somehow all 3 payments went thorough and I have went 5 times to multichoice with my bank statement (Which im charged for) and they still claim they cant find the payments even when i come with proof of stamped bank statement.
They refuse to investigate and claim there's nothing they can do because the payments are not showing.
Their refusal to investigate and total disregard for customer satifaction is disgusting.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
15 Feb 2018, 14:10Dear Matete Mo***eng
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Feb 2018, 14:10
Official
Dear Matete Mo***eng
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Feb 2018, 11:27Good day Mr Mo***eng
Thank you for taking my call today.
As discussed, kindly send the bank statement to ***. The bank statement should reflects transactions till 13/14 February 2018. You will receive a case reference number which is required to trace the payment.
Once again, I apologise for your inconvenience and thank you for contacting us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Feb 2018, 11:27
Official
Good day Mr Mo***eng
Thank you for taking my call today.
As discussed, kindly send the bank statement to ***. The bank statement should reflects transactions till 13/14 February 2018. You will receive a case reference number which is required to trace the payment.
Once again, I apologise for your inconvenience and thank you for contacting us.
Kind regards
Dinah
Best regards,
MM
Matete M's updateReviewer Update
16 Feb 2018, 11:50Hi Dinah
Enquiry reference: #***
#***
Regards
MM
Matete M's update16 Feb 2018, 11:50
Reviewer Update
Hi Dinah
Enquiry reference: #***
#***
Regards
DStv (MultiChoice)'s replyOfficial
16 Feb 2018, 14:25Good day Mr Mo***eng
As per our telephonic discussion, I have forwarded the bank statement to the finance team. Feedback will be communicated to you once received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Feb 2018, 14:25
Official
Good day Mr Mo***eng
As per our telephonic discussion, I have forwarded the bank statement to the finance team. Feedback will be communicated to you once received.
Kind regards
Dinah
Best regards,
MM
Matete M's updateReviewer Update
19 Feb 2018, 10:19Dinah
#***
Regards
MM
Matete M's update19 Feb 2018, 10:19
Reviewer Update
Dinah
#***
Regards
DStv (MultiChoice)'s replyOfficial
21 Feb 2018, 10:01Good day Mr Matete
Thank you for your time and patience.
Please understand that the bank statement we have was initially submitted to finance team. As per the feedback from Ashleigh, kindly provide us with a detailed proof of payment reflecting the following details:
- Bank account number paid to.
- Transaction reference number.
- Reference number used.
Please note that my interest is to your ensure that you get assistance and possibly allocate the payments back into your DStv account.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Feb 2018, 10:01
Official
Good day Mr Matete
Thank you for your time and patience.
Please understand that the bank statement we have was initially submitted to finance team. As per the feedback from Ashleigh, kindly provide us with a detailed proof of payment reflecting the following details:
- Bank account number paid to.
- Transaction reference number.
- Reference number used.
Please note that my interest is to your ensure that you get assistance and possibly allocate the payments back into your DStv account.
Kind regards
Dinah
Best regards,
MM
Matete M's updateReviewer Update
21 Feb 2018, 10:13Hi Dinah
I have requested this from the bank since it was a cellphone banking transaction, I will furnish you with these as soon as I have them.
Regards
Matete
MM
Matete M's update21 Feb 2018, 10:13
Reviewer Update
Hi Dinah
I have requested this from the bank since it was a cellphone banking transaction, I will furnish you with these as soon as I have them.
Regards
Matete