1 reviews | Active since Dec 2013
terrible billing like A**
<p> </p> <p>I have been debited a full months premium even though I called in and requested that my account be disconnected for a whole month from 25/05/2017 – 25/06/2017!!! Please advise when I will receive my Money BACK !!! If there are any bank charges on my account I want that to be paid to me as well !!!!!! You damn DSTV IDIOTS run a whole damn campaign on wanting clients to move to debit order and when we do THE IDIOTS (DSTV) bill us incorrectly!!!! I look forward to MY MONEY being returned as fast as it was taken </p>
Dear Mohamed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mohamed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mohamed
Thank you for bringing your query to our attention.
As discussed, please note we send the magtape to the bank 3days before the payment date.
When you requested the disconnection of your services on the 25th May already the magtape was sent to your bank for the 28th May.
The debit order refund takes 7 working days to be refunded back into your bank account.
The payment should reflect in your account latest Tuesday.
Should you have any further questions, we are here to assist.
Kind regards
Lebogang
Best regards,
Dear Mohamed
Thank you for bringing your query to our attention.
As discussed, please note we send the magtape to the bank 3days before the payment date.
When you requested the disconnection of your services on the 25th May already the magtape was sent to your bank for the 28th May.
The debit order refund takes 7 working days to be refunded back into your bank account.
The payment should reflect in your account latest Tuesday.
Should you have any further questions, we are here to assist.
Kind regards
Lebogang
Best regards,