Terrible billing and even worse customer service

Item: DStv (MultiChoice)
Rating: 1

Once again.... Dstv isn't listening to its customer or bothering to phone me back...

*Ref 1* Abrahams I188 *Ref 2* Lumke I190 *Ref 3* Nomfundo I191 *Ref 4* Zanele I194 My price lock ended on 25 June 2018 and they are still charging me for it. After all the above references and calls I reversed my debit order and due to wasting my airtime phoning in all the time with no calls back (lots of empty promises from the above people that I would be called back) I asked for my August subscription to be given to me at no charge. They have now double debited me... Again.... And again I will reverse the debit order. No one has bothered to call me back or email me or make any contact whatsoever. Terrible customer service as always. I am exploring alternatives to this horrible service provider and will be cancelling my subscription shortly.

Oh, and FYI, I've been battling with their billing since day one of having the Price Lock.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

03 Sept 2018, 09:12

Dear Candice Walter,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply03 Sept 2018, 09:12

Official

Dear Candice Walter,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

's updateReviewer Update

03 Sept 2018, 11:08

I am still waiting for the call I was promised. No contact has yet been made directly and your response here is not good enough after all the frustration I have been through due to the terrible service. Plus, your response does not acknowledge my requests or the issue at hand.

's update03 Sept 2018, 11:08

Reviewer Update