Terrible bad service

Im currenlty on the phone with the call center and have been on hold for over 15 mins now. This is about the payment I made on monday the 19th and i had sent the proof of payment as instructed by the call center agents. The same evening the lady i spoke to said it is sorted but this morning the account was deactivated due to none payment. And the agent i spoke to before being on this current call which im still on hold........ she said i must reverse the payment which i explai ned to her that my Bank said they can not reverse it ince it to a service provider, that agent whom i was on the phone with for over 30 mins jusy happend to disappear had to call again 21 mins ago and guess what the call is still ongoing. Im starting to think that im goona be on hold until i give up because im about to. I have listened to the entire play list by now.Bad bad bad horrible disgusting service and to think that on Wednesday i received a survey about the level of service and rated 10 for everything i wish i could take it back. This is bad.... ohhh by the way the call is still ongoing.