Terrible attitude and disrespect and ignoring own announcement

<p>Hi. </p> <p> </p> <p>I have been with Dstv for many years and a awhile back I bought a walka 7. Last week the battery exloded and expanded thus cracking the back cover and shocking anyone that touches or uses the device. I went to the Dstv walk in center to replace it (as per Dstv an*****ment on the 20th of Oct 2016) but was told they can not do it because the back cover is open (this was due to the battery expanding). </p> <p> </p> <p>1) Your announcement states "Walka and Drifta devices, irrespective of the warranty period, will be replaced with a Walka 4.3 " So what is the issue. </p> <p> </p> <p>2) Your call center is useless and rude when I mentioned this and told me to cancel my contract then. </p> <p> </p> <p>NB. Also, why is it that your walk in agents are allowed to increase prices by 20% above RRP. I bought a A7 remote and it was 20% higher than your own RRP. How can this be allowed. </p>