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Siposethu N
1 reviews | Active since Apr 2020
15 Dec 2021, 11:49
Terrible and worst service ever
Terrible service I have received from this company i am busy on the line with them now after i have paid my account and now my dstv is not playing they telling me my account is in the ********** department and I have to call them. Im speaking to some agent called Nondumiso and she refuses to put me through to a senior/ manager telling me they are not available but she cant give me any answers about my account. Terrible and horrifying service. No one has ever contacted me to inform me about my account being investigated and now I have to do the investigating my self.
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Replies (2)SN
Siposethu N's updateReviewer Update
15 Dec 2021, 15:38Its been more than 3 hours and the only feed back you can give me is that you acknowledge my complaint. My family is unable to watch the dstv for days now and no one seems to have any answers for me but this is an account that is up to date with payment. I think I need to take this further. I have been more than patient this is now ridiculous. I have paid for this service.
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Siposethu N's update15 Dec 2021, 15:38
Reviewer Update
Its been more than 3 hours and the only feed back you can give me is that you acknowledge my complaint. My family is unable to watch the dstv for days now and no one seems to have any answers for me but this is an account that is up to date with payment. I think I need to take this further. I have been more than patient this is now ridiculous. I have paid for this service.
SN
Siposethu N's updateReviewer Update
15 Dec 2021, 15:43the so cold ***** department does not even answer calls. I called them because I wanted to find out more information this investigation dstv is conducting on my account until my airtime run out after spending for almost an hour on the line with your so cold agents on the line. Telling me there is nothing they can do on their end I need to go to your nearest branch. I work just like everyone else in your company I cant just take time off work with an issue i know nothing about and no one cared to inform me about. I will keep on writing until someone contacts me to resolve this matter.
SN
Siposethu N's update15 Dec 2021, 15:43
Reviewer Update
the so cold ***** department does not even answer calls. I called them because I wanted to find out more information this investigation dstv is conducting on my account until my airtime run out after spending for almost an hour on the line with your so cold agents on the line. Telling me there is nothing they can do on their end I need to go to your nearest branch. I work just like everyone else in your company I cant just take time off work with an issue i know nothing about and no one cared to inform me about. I will keep on writing until someone contacts me to resolve this matter.