Terrible and Very Disappointing service from Multichoice DSTV

On or about 26 February 2020, I made on overpayment to my DSTV account using EFT. I was supposed to pay R578, but instead paid R5780, added a zero by mistake. I immediately called DSTV to inform them of the grave error from my side and requested that the payment be reversed or be given a refund on the difference.

I was told to email the proof of payment and on receipt of this, refund will be effected within 7 working days. I did as asked, and I followed up 7 days later, to discover that the email was never attended to and was requested to resubmit, to which I did. I again followed a few days later and was now requested to submit copy of ID and proof of banking. I did.

I have since then been calling with no help. In one instance, I was on the line for almost an hour.

It has been almost a month since my initial query and this has not been resolved, even though they admit I do have a credit and am due for a refund