Terrible accounts system
<p>My husband recently did a change of ownership for the DSTV, he was then told to pay R540 which he did on 30th December. On the 13th January we received an error message which is saying there was no payment received. He sent them proof of payment because they claimed they couldnt allocate the money. Later the evening it was reconnected. Today 18th January the DSTV went off again with the same message. How pathetic can one company be. They really need to look at their accounts department because you cant just be cutting the DSTV when payment has been made!!!! and again we need to call and send e-mails to sort their mess out which is very frustrating!!!!!</p>
Dear Lee-Anne Marsh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Lee-Anne Marsh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Lee-Anne Marsh
The current statement you have sent doesn't give our finance team enough information to allocate your payment.
Kindly send us the actual proof of payment reflecting the bank account into which the payment was made, date and the reference used.
Please access your online banking and under payments, you should be able to print/download a more detailed version of the proof of payment this will also assist them quicker in tracing your payment.
The correct reference to use when making payment is ***0.
Kindly refer to your personal email [***] and respond with the required proof of payment.
We await your response.
Regards
Elna
Best regards,
Dear Lee-Anne Marsh
The current statement you have sent doesn't give our finance team enough information to allocate your payment.
Kindly send us the actual proof of payment reflecting the bank account into which the payment was made, date and the reference used.
Please access your online banking and under payments, you should be able to print/download a more detailed version of the proof of payment this will also assist them quicker in tracing your payment.
The correct reference to use when making payment is ***0.
Kindly refer to your personal email [***] and respond with the required proof of payment.
We await your response.
Regards
Elna
Best regards,
Good day Lee-Anne Marsh
We did receive your proof of payment. It has been referred to our finance team for payment allocation.
We will provide feedback as soon as they confirm that your payment has been allocated.
Regards
Elna
Best regards,
Good day Lee-Anne Marsh
We did receive your proof of payment. It has been referred to our finance team for payment allocation.
We will provide feedback as soon as they confirm that your payment has been allocated.
Regards
Elna
Best regards,
Good day Lee-Anne Marsh
Apologies for the delayed response. As per our Finance team your payment of R540.00 has been allocated.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,
Good day Lee-Anne Marsh
Apologies for the delayed response. As per our Finance team your payment of R540.00 has been allocated.
Should you need any further information, please feel free to contact us via ***.
Regards
Elna
Best regards,