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JG
John G

1 reviews | Active since Jun 2017

28 Jan 2018, 22:44

Terrible Account Charges

DSTV has the worst service ever. My account is on a month to month basis. Which means you pay at the start of the month to view for that month after that month is over and you do not pay they switch off your decoder. So now after a few months off my decoder being off I decided I want it back on. Now they say I have to pay over R2000 to switch it on as my account is in arrears which can not be as it is not a contract device and I have signed no contract. If dstv does not correct this shortly I am going to open a case by the NCC and CPA and register their emails as spam.

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jan 2018, 08:57
Official

Dear John Gilmore

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

JG
John G's update30 Jan 2018, 10:56
Reviewer Update
Still no feed back from DSTV. If the issue is not resolved before the end of this business day and my account corrected and clear the I will contact the NCC and CPA and spam DSTV's emails. But if it is resolved then I will edit my review to a positive feedback of 5 stars.
JG
John G's update31 Jan 2018, 12:53
Reviewer Update
Ok this is now terrible from DSTV. how long does it take to go to a computer and correct the issue. I want to watch DSTV but now I cant. If this is not resolved by midnight then tomorrow morning I will contact NCC and CPA and please people if this is how DSTV helps customers then we should switch to starsat as they are cheaper per month to show you repeats. As you pay R900 per month by DSTV for repeats
JG
John G's update01 Feb 2018, 14:02
Reviewer Update
Now DSTV does not even respond. I am going to contact the NCC and CPA now. Wish I could rate zero stars but hellopeter on lets a minimum of 1 star
JG
John G's update14 Feb 2018, 23:50
Reviewer Update
Guys this now really the worst service ever. I still cant watch my dstv cause they have not corrected the problem. now at 9 am I am contacting NCC and CPA about them. And their email address will be spamed also. Cause 16 days ago they rep**** with a useless message and have not even done the effort to contact me. Here is the message they sent and nothing ever after that. " Good day John Please be informed that your query is pending investigation. You will be updated with the feedback once received from the finance team. Thank you for taking the time to contact us. Kind regards Dinah "
JG
John G's update06 Mar 2018, 23:54
Reviewer Update
They have resolved my issue. Thank you DSTV