Terrible

The services that my dad has been getting from DSTV insurance is shocking, the call center agents are rude, the following agents never give the clients feedback (Phumla, Claudia Moyo) my dad who is 71 years old was at DSTV Jabulani Mall the whole day because he is having issues with the decoder and Claudia had to escalate the issue to the TL Lebo and she was given feedback but she never called my dad I had to call back and was given feedback. TO date no one has called my dad to tell him when the decoder will be fixed. And when I call the call center they all tell me "WE ARE WORKING FROM HOME" we can't escalate or talk to the TL Lebo. I have been on hold for 16 mins. My number is ***