NK
Nabeelah K
1 reviews | Active since Jul 2016
17 Mar 2017, 14:53
Terrible
<p>Got an SMS to activate debit order as I have a staff account. Sent email, no response Case number, ********** .<br />Phoned in spoke to a lady which told me to give my details to her. Gave her my details incl banking details and then she goes quiet... I then ask is there anything else you need from me - No, unless you have something else she says.......... I ask, is there any referrence for this call and she says. I told you that its done, why would I lie... Really now, is that the way you speak to a customer? I am in customer service myself and hells bells I know that I am not allowed to speak to customer like that. The referrence she gave me was ********** 3-i26.<br /><br />Disgusted! </p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Mar 2017, 15:23Dear Nabeelah Kamish
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply17 Mar 2017, 15:23
Official
Dear Nabeelah Kamish
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Mar 2017, 10:46Dear Nabeelah Kamish
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the bad service you have experienced. This is certainly not the kind of experience that we desire for our customers (employee or non-employee) and we wish to reassure you that the matter has been prioritized. It has been referred to the relevant department, all parties who have contributed to your negative experience will be held accountable.
Kind Regards,
Elna
Best regards,
DStv (MultiChoice)'s reply18 Mar 2017, 10:46
Official
Dear Nabeelah Kamish
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for the bad service you have experienced. This is certainly not the kind of experience that we desire for our customers (employee or non-employee) and we wish to reassure you that the matter has been prioritized. It has been referred to the relevant department, all parties who have contributed to your negative experience will be held accountable.
Kind Regards,
Elna
Best regards,