Terrestrial Viewers blocked out
We as Terrestrial viewers were promised that we shall not be forgotten as we were the very first customers of Multichoice which is a blatant lie. We hardly find tv guides on DSTV main page, we can't manage our account and most consultants have no knowledge about the Terrestrial channel 101. No explanation to what is going to happen to Terrestrial channel. BUT WE PAY R 370-00 PER MONTH. Can anyone please HELP OR SHED LIGHT!!!!!
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DStv (MultiChoice)'s replyOfficial
06 Apr 2016, 14:48Hello WOWMIN,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The terrestrial guide can be found on http://m-net.dstv.com/tv-guide/ and we also have the digital version of the Magic Magazine http://mnet.digitalmag.co.za/apr2016/. Also note that we've escalated your query to the relevant department, which will provide you with feedback.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The terrestrial guide can be found on http://m-net.dstv.com/tv-guide/ and we also have the digital version of the Magic Magazine http://mnet.digitalmag.co.za/apr2016/. Also note that we've escalated your query to the relevant department, which will provide you with feedback.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
DStv (MultiChoice)'s reply06 Apr 2016, 14:48
Official
Hello WOWMIN,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The terrestrial guide can be found on http://m-net.dstv.com/tv-guide/ and we also have the digital version of the Magic Magazine http://mnet.digitalmag.co.za/apr2016/. Also note that we've escalated your query to the relevant department, which will provide you with feedback.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The terrestrial guide can be found on http://m-net.dstv.com/tv-guide/ and we also have the digital version of the Magic Magazine http://mnet.digitalmag.co.za/apr2016/. Also note that we've escalated your query to the relevant department, which will provide you with feedback.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil