QO
Quinton O

1 reviews | Active since Jun 2015

09 Jul 2015, 13:57

Terrestrial shows now only on DStv Premium

Are there any other M-Net Terrestrial viewers who have noticed that all the decent shows that used to air on M-Net are now only available on channel 102? If one is to believe their public relations officer (Lani Lombard), then these shows will still air at a later stage. Unfortunately, there is still no trace of these shows anywhere on their schedule (even though she promised in several emails to give me feedback shortly). In fact, more and more shows are simply being moved to channel 102 (i.e. Extant, Under The Dome, Franklin and Bash). When cornered about their vague excuses and blatant lies, they simply ignore your correspondence. Since when can you simply ignore PAYING customers? Is your job as a public relations officer not to explain the channel's behaviour, even when doing so becomes near impossible? I guess since terrestrial viewers are still deemed \old school"our opinions does not matter"

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jul 2015, 11:32
Official
Hello QuintonO,

We do apologies for the inconvenience you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert