Terms and conditions not explained

Multi Choice - DSTV<br> DSTV DICTATE TO CUSTOMERS!! I have always been able to deactivate my DSTV account and activate it at any given time with no problems. I phoned today to firstly change my account from a Premium account to a Easy view account which I was informed I cannot do before the end of the month, I advised the lady that I have always been able to this to which she then said was never possible. I then advised here that it was possible as I have always been doing it, she then changed her story and said as of this year its not possible. I then said but you just said it was never possible so DSTV is dishonest then. I just want to go on to Easy View now, if this is not possible I will go through the legal channels to cancel my account as I was never advised of a change of policy and never agreed to any of these terms knowingly. I spoke to a supervisor Thandolwe Nkosi Zulu with no joy which just goes to show Multichoice - DSTV DON'T CARE about there customers and are just in it for the money, according to them the T&C's are my responsibility they have no obligation to advise me. I recorded the call and will take it further if this is not immediately resolved!!<br> <br> Regards,<br>