TERMS AND CONDITIONS NOT BEING ADHERED TO

I have a contract with DSTV(Multichoice) and I was incorrectly billed. Multichoice SA decided to take the liberty and reconnect my services without my approval. They activated a bouquet of their choice. I've spoken to such *********** staff members at the call centre namely (Precious, Patrick) and then (Violet) and she posed as a team leader and did not even give me a chance to speak. She works for a company and does not even know their process. Then I went into the Randburg Branch and spoke to a consultant Lesego and he was suppose to retrieve voice calls that I made to the call centre that was suppose to take a day to retrieve and he promises to get back to me the next day, but guess what ???? He is also *********** as he did not keep to his promise. he said that in the terms and conditions it states that they will reconnect your services however it doesn't state that. I spend several minutes on a cell phone, drove all the way to Randburg and no one has had the courtesy to give me a call back to tell me what is happening on my account. I feel this kind of service is pathetic and it disgusts me to know that no one cares about customer experience and treating customers fairly.