Temporary Account Suspension Request - DECLINED??

On 14 Dec 2014 I contacted the Mutichoice call centre ***) and I spoke to Elizabeth, requesting a temporary suspension of my account as i would be travelling and i was advised that the terms of my contract had been changed without my knowledge and i could only do that the 1st of every month. After i disputed this she agreed that because i was not informed i would be allowed one more chance to suspend the account at any given time. So i called in today 10 March 2015 requesting a temporary suspension and i spoke to Thelma who was very rude and obnoxious. He re-iterated that i was informed that i cannot do the suspension even after i explained that Elizabeth had confirmed that i can still do it. He confirmed that, his supervisor has been notified of the incident and a record of the telecom on 14 Dec 2014 would be retrieved and i will be contacted no later that 12noon on 10 March 2015 with feedback. I am still awaiting feedback, bearing in mind that my DSTV should currently be in a suspended and each day that elapses means i am loosing money.