TELLING CUSTOMER THEY ARE BIG/STRONG HEADED

I don't know if the way your consultants speak to the clients is the appropriate one. As all your call are recorded please listen to my conversation with your guy by the name of Muzi today 10/04/2015 call ended @02:34. He called me strong/big headed. Is that the way your customer service should speak to clients. <br> I phoned the call centre because my mother phoned me from work saying that the DSTV service has been disconnected only to realise that it lost signal because of the weather. I explained to Muzi this, then he started telling me that I owe money because I purchased the HD decoder. I explained to her that I did a swap from my old dual view I never purchased any new decoder. He said he is TELLING me I MUST go the branch to sort this out angiyeke ukuqinisa ikhanda. I told him that I will not go to the branch as I am working and I did speak to Nomsa on 07/04 and she advice me that she was going to reverse that amount showing I purchased a decoder our call ref ***.But your Muzi guy kept on saying he is TELLING me to go sort this out at the branch as they will not fix the branches' mistakes akusizi ukuqinisa kwami ikhanda yena uyangitshela. He went on and on didn't want to g