JB
J B
1 reviews | Active since Jun 2011
04 Aug 2015, 12:25
TELLING A LIE
After point out on HELLOPETER that they cancelled the debit order and make it a cash payment option, I received another sms from my bank that a debit order are set for Multi Choice. It would be appreciated if MULTICHOICE can state me who will now be responsible for the return debit order due to I did not budget for the debit order as it where communicated that they stop the debit order request
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DStv (MultiChoice)'s replyOfficial
07 Aug 2015, 14:28Hello Mer****,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your query regarding your debit order cancelation request .Feedback will be provided telephonically or by written correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your query regarding your debit order cancelation request .Feedback will be provided telephonically or by written correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply07 Aug 2015, 14:28
Official
Hello Mer****,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your query regarding your debit order cancelation request .Feedback will be provided telephonically or by written correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your query regarding your debit order cancelation request .Feedback will be provided telephonically or by written correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,