Telkom and unrelayable agents

I need help as I have been doing up and down with agent on live chat, firstly I was offer a price lock which debit order was arranged, however the debit order did not debit, then I spoke to an agent by the of Refilwe L dated (2:41 PM, 3rd May 2022) which her response was (The debit order came back unpaid and was reversed on the 30th of April. The payment from the 31st of March was also reversed on the 2nd of April. I am seeing a lot of payment reversals on your account.) bear in mind that this was after I excepted the price lock thing which I have been paying my account via debit order for years. Then I spoke to Kamo after not getting help from Refilwe L. Which Kamo responded and said (we are currently having issues with the system currently, can you make an EFT) which all this happened after accepting the price lock offered, which for years I never had problems with debit orders, and still did not get assisted, then I spoke to Noluthando Mahlangu that did not assist me but referred me (Please call our call center on +***2). Then I spoke to Lusanda Vezi which could not help me. Then I spoke to Katlego which said to me when I asked to be contacted (I do not have access to making calls can I assist you here. 10:44 AM, 4th May) which she eventually called me and we did payment arrangement which I thought will be done, I had to make a direct deposit which inconvenienced me to go out of my way, but debit order was not set up. Today I spoke to Neo which said (It says here that you are a cash paying customer) but all the Years I used debit order. Requested for a team leader to contact me and she said (I will ensure that a TL contacts you I have taken your details) I have heard enough of *********** agents that does not do their jobs properly and I want all the above mentioned to be delt with. Still waiting for a call.