Telephonic contracts breached, Paying for products we are not recieving

Ever since we have upgraded to the extra view package we have never been able to watch anything on the secondary viewing environment due to the E16- 0 error after numerous attempts to clear the error on self service there has still been no change..we then contacted the call center and the first consultant tried and failed to remove the error and then said the issue would be escalated and we would be called back in an hour...IT HAS BEEN 4 DAYS since that...we then called again and another consultant did the exact same thing and made the exact same promise for us to be called back...IT HAS BEEN 3 DAYS since then....this is apart from the calls we have made inbetween those...we have subsquently been paying the access fee for an extraview service which we have not been receiving..we have been to the multichoice agency who have said they cannot do anything on their side. It has been close to two weeks now which we have not been able to have any viewing in the secondary environment and seeing as how we have been paying for this service and have been promised to be contacted on numerous occasions to have this resolved i really dont think this is anywhere in accordance with the Consumer Protection Act and i would rally hate to be taking my personal time to have to enforce it as this is an unnecessary issue which multichoice can easily resolve...but if this is not resolved and VERY VERY SOON then i would be forced to try by all means to ensure that this is not just made to be a public showing of the disregard that multichoice has for its consumers but also a legal breach of contracts made verbally as well as a breach in the customer service agreements which are not being adhered to.....