TECHNICIANS CAN'T HELP FOR CHANGING PACKAGES

For the past 1 month DSTV can't fix my problem. I subscribed and asked for NORTH INDIAN BOUQUE and they gave me COMPACT. <br> NO DSTV FOR THE PAST 5 DAYS PAYMENT UPTODATE... You called me yesterday and informed me that the problem escalated to technical division. But still I am not getting any signals only thing service not available. Ref No ***1/I73 and REF No SD ***.. When are you fixing my connection??<br> Total 23 times called .. The technical section can't do it. Give me a valid reason regarding the payment made and service not rendered