JN
Jeff N
1 reviews | Active since Mar 2021
29 Feb 2024, 17:50
Technical Service Compliance Issues
"I signed up for the 24-month price lock savings, including a discounted Showmax service. However, I lost my Showmax subscription within 24 hours of signing up. I contacted DStv (Multichoice) customer services/agents for assistance, but unfortunately, no one could provide any answers or explanations. I'm concerned that I will still be charged for the service even though I haven't been able to use it."
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Feb 2024, 17:52Hi Jeff,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Feb 2024, 17:52
Official
Hi Jeff,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Mar 2024, 15:31Hi Jeff,
Thanks for contacting us.
We are sorry to hear that and we understand your frustration.
Please follow the below steps to add Showmax to your DStv monthly subscription.
If the issue persists, kindly start a chat using this link https://www.showmax.com/za/help/get-in-touch/account-and-billing/manage-payment
We hope you find this in order.
Regards,
DStv: Hello Peter Team
Thanks for contacting us.
We are sorry to hear that and we understand your frustration.
Please follow the below steps to add Showmax to your DStv monthly subscription.
- Using your DStv customer details you must sign in or sign up on the MyDStv Self-Service website or app.
- Click My Products, then Subscriptions and select an active DStv subscription.
- Select the plus sign + on “Add to the subscription”.
- Navigate to the Showmax banner and click add to add Showmax.
- Click on accept to accept the quote that was generated.
- Click continue to Showmax.
- Create a Showmax account or sign in.
- Start watching.
If the issue persists, kindly start a chat using this link https://www.showmax.com/za/help/get-in-touch/account-and-billing/manage-payment
We hope you find this in order.
Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Mar 2024, 15:31
Official
Hi Jeff,
Thanks for contacting us.
We are sorry to hear that and we understand your frustration.
Please follow the below steps to add Showmax to your DStv monthly subscription.
If the issue persists, kindly start a chat using this link https://www.showmax.com/za/help/get-in-touch/account-and-billing/manage-payment
We hope you find this in order.
Regards,
DStv: Hello Peter Team
Thanks for contacting us.
We are sorry to hear that and we understand your frustration.
Please follow the below steps to add Showmax to your DStv monthly subscription.
- Using your DStv customer details you must sign in or sign up on the MyDStv Self-Service website or app.
- Click My Products, then Subscriptions and select an active DStv subscription.
- Select the plus sign + on “Add to the subscription”.
- Navigate to the Showmax banner and click add to add Showmax.
- Click on accept to accept the quote that was generated.
- Click continue to Showmax.
- Create a Showmax account or sign in.
- Start watching.
If the issue persists, kindly start a chat using this link https://www.showmax.com/za/help/get-in-touch/account-and-billing/manage-payment
We hope you find this in order.
Regards,
DStv: Hello Peter Team
Best regards,