SN
Sbongile N
1 reviews | Active since Oct 2014
04 Mar 2015, 11:46
Technical problem not resolved
I have been trying to get through to the call centre to help fix the problem I have ,my dstv can only watch 4 channels no picture in other channels I have tried phoning and even smsing but I still dont get any help.Phoning is just a waste of time as I cant get through to a consultant come month end will bill me for the services Im not using
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2015, 18:40Hello Sbongswam,
Reference is made to our telephonic conversation.
We have upgraded your service to the Compact package.
We would like to apologise for the poor service received from our Contact Centre. The consultants calls will be reviewed and escalated.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Reference is made to our telephonic conversation.
We have upgraded your service to the Compact package.
We would like to apologise for the poor service received from our Contact Centre. The consultants calls will be reviewed and escalated.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply04 Mar 2015, 18:40
Official
Hello Sbongswam,
Reference is made to our telephonic conversation.
We have upgraded your service to the Compact package.
We would like to apologise for the poor service received from our Contact Centre. The consultants calls will be reviewed and escalated.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Reference is made to our telephonic conversation.
We have upgraded your service to the Compact package.
We would like to apologise for the poor service received from our Contact Centre. The consultants calls will be reviewed and escalated.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,