rK
rushda K
1 reviews | Active since Jun 2011
17 Oct 2017, 18:22
Technical Issue
my dstv has stopped working since the 7th of October 2017 due to lightening damage the decoder keeps losing signal due to the LNB not functioning properly my account is up to date yet Multichoice will not disconnect though i pay for services in advance really pathetic
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Oct 2017, 08:51Dear Rushda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply18 Oct 2017, 08:51
Official
Dear Rushda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Oct 2017, 15:50Good day Rushda
Kindly have the decoder tested at the nearest DStv service centre or agency. Our technical team will inspect your decoder and if faulty, the service will be disconnected immediately.
Your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due. This is to ensure that customers adhere to the month to month billing rules. This is the reason why the service cannot be disconnected before the payment from the call centre.
Having mentioned the above, we have scheduled for the DStv service disconnect on the 25 October 2017.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Oct 2017, 15:50
Official
Good day Rushda
Kindly have the decoder tested at the nearest DStv service centre or agency. Our technical team will inspect your decoder and if faulty, the service will be disconnected immediately.
Your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and suspensions can only happen once a month, on the day your next subscription payment is due. This is to ensure that customers adhere to the month to month billing rules. This is the reason why the service cannot be disconnected before the payment from the call centre.
Having mentioned the above, we have scheduled for the DStv service disconnect on the 25 October 2017.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,