SP
Suni P
1 reviews | Active since Apr 2011
20 Oct 2015, 12:14
TECHNICAL ISSUE
tried to call DSTV - *** - i follow prompts and then cut off<br> <br> i need to know why does the decoder continues to scan yet AGAIN when i try to tune into another channel? this has been happening often now...what is the issue?<br> <br> please can a technician call me <br> <br> thank you<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Oct 2015, 12:40Hello Sun68,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to phone you to assist with your Technical query without any success.
Please be advised should the problem persist to have your decoder tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to phone you to assist with your Technical query without any success.
Please be advised should the problem persist to have your decoder tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Oct 2015, 12:40
Official
Hello Sun68,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to phone you to assist with your Technical query without any success.
Please be advised should the problem persist to have your decoder tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to phone you to assist with your Technical query without any success.
Please be advised should the problem persist to have your decoder tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,